Shipping Conditions

• Shipping fee calculator and EMS rates may not reflect actual shipping fee. Availability depends on content, weight and size.
• All shipping speeds are estimates only.
• 3-5 days is needed for package to travel to our shipping service provider
• Delay can happen for any unforeseeable reasons
• We are unable to guarantee delivery time, if you require something before a certain date, please order locally instead
• Customers are responsible for any possible customs tax or charges
• If package is returned for any reason, we are unable to guarantee it will be returned safely. Please ensure your address is correct. Promptly resolve any customs related issues.
• Due to high incidence of customs issues with certain countries, we are unable to guarantee 100% safe passage through destination customs inspection
• Due to high incidence of package theft at certain destinations, once the tracking begins to show that it arrived at the destination country, it's deemed to be safely dispatched and no refund will be issued for any reason
• Do not request for under-declaration of value, it will have a higher encounterance of custom issues
• Any package loss can only be compensated for the value of the declared value or USD 200, whichever is lower
• Shipping fee is non refundable once the tracking shows that it arrived at the destination country
• If a shipping fee is paid after more than 5 working days from the date it was quoted, we may refuse to dispatch at the quoted rate, due to shipping fee rate volatility
• If a shipping fee is not paid for more than a year from the date it was quoted, we may discard the package at our discretion. Please check with us before making such payments.
• Avoid ordering light weight but large items, such as giant plush dolls. The shipping fee may surprise you. Order such items locally instead
• Do not order fragile products. We do not guarantee fragile products will not be damaged during shipping. Order at your own risk.